Resources

Knowledge Centre

Our comprehensive resource hub is designed to help you master the art of document-driven compliance.

Fidify was founded with the idea of safeguarding user integrity in a digital world and the belief that compliance shouldn’t be a burden. Recognizing the challenges of managing countless documents in traditional KYC processes, we set out to create a platform that automates and secures document handling—making compliance simpler, faster, and more reliable.

What is Know-Your-Customer (KYC)?

KYC is a standard procedure employed by businesses, particularly financial institutions, to verify the identities of their clients. This critical practice helps prevent fraud, money laundering, and other illicit activities by ensuring that organizations have a comprehensive understanding of who their customers are. By implementing KYC measures, businesses can enhance security and maintain compliance with regulatory standards, ultimately fostering trust within the financial system.

Why is KYC important?

KYC is essential for fostering trust and security within financial systems. It enables businesses to comply with regulatory requirements, effectively manage risks, and protect their services from exploitation for illegal activities such as fraud and money laundering. By implementing KYC procedures, organizations can ensure the integrity of their operations and safeguard their customers.

How Can Technology Help with KYC?


1. Efficiency and Accuracy: Technologies such as AI and machine learning enhance the KYC process by reducing risk while improving the overall customer experience.

2. Online Onboarding: Customers can submit their documents and complete the KYC process online, without needing to visit in person, making it more convenient.

3. Security: Tools like encryption and multi-factor authentication (MFA) keep customer data safe from cyber threats and unauthorized access.

4. Automated Compliance: Technology helps businesses stay up to date with regulations, automatically adjusting processes to meet changing laws and requirements.

5. Better Customer Experience: With tech like video calls or chatbots, customers can get help and complete KYC tasks quickly, making the process easier and faster.

Is my information safe during KYC?

Yes, businesses that implement KYC procedures are required to adhere to stringent security protocols to safeguard your personal information. Your data is typically encrypted and stored securely, ensuring protection against unauthorized access and potential misuse.

How does Fidify Portal help businesses remain compliant?

We recognize that maintaining compliance is an ongoing commitment that demands diligent effort. This includes staying informed about new regulations while ensuring adherence to previous requirements. Fidify simplifies this process by automatically sending notifications for actions that need your attention, allowing you to concentrate on the necessary manual tasks without the added stress.

Will your support team ensure KYC requirements are updated in accordance with regulatory changes?


The responsibility for updating the Fidify portal and staying informed about any regulatory changes lies with the client. It is essential for clients to actively manage their compliance obligations to ensure they are aligned with the latest requirements.

Does Fidify support document management capabilities?

Yes, while using the Fidify platform, you can securely upload important documentation and maintain control over which documents are submitted. Furthermore, you’ll receive notifications when updates are needed, helping to ensure your documents remain current and compliant at all times.

Does Fidify assist with both B2B and B2C onboarding?

Absolutely! Fidify’s dedicated support team is well-equipped to assist with both B2B and B2C onboarding processes, ensuring a smooth and efficient experience for all clients.

Is there a limit to the number of Clients you can maintain within the Fidify Portal?

No, there is no limit to the number of clients and their associated group companies that can be effectively managed and overseen on the Fidify platform. This flexibility allows for comprehensive oversight and streamlined management of all client relationships.

Are there features that are available at an additional cost?


No, all features are included in your Fidify subscription, with no hidden extras. When you sign up, you gain access to the complete suite of tools and functionalities available.

Where is the Fidify portal hosted/installed?

Fidify operates on a cloud-based subscription model, ensuring flexibility and scalability for users. Additionally, it employs robust encryption measures to protect your data, safeguarding sensitive information during transmission and storage. This combination of a subscription model and strong security protocols enhances the overall user experience while maintaining data integrity and confidentiality.

Can Fidify be integrated with internal systems or third-party solutions?

Yes, Fidify can integrate with internal systems and third-party solutions, enabling enhanced functionality and streamlined workflows for your operations.

Where are your offices based?

Our main offices are located in Sweden and Mauritius; however, we also have a dedicated sales representative in South Africa to assist our clients in the region.

How can I book a demo of the system?

You can simply schedule a demonstration of the Fidify platform through our website. There, you’ll find available time slots, and after providing some essential contact information, a member of our sales team will reach out to discuss your organizational needs within a KYC context. The demonstration will then be organized at a mutually agreed-upon time and date, typically lasting around 30 minutes.

How can I stay informed about updates and changes to the Fidify system?

You can easily stay updated by signing up for our mailing list, where you’ll receive newsletters and exciting release updates from Fidify.